This statement describes what types of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us.
We will always give you the option not to receive marketing communications from us. We will never send you unsolicited ‘junk’ email or communications, or share your data with anyone else who might. We do not sell your information to third parties, but we do work closely with selected partners who help us to provide you with the information, products and services that you request from us. For example, vehicle manufacturers who we are authorised as an approved repairer of or insurance companies who have asked us to provide a quotation to repair a vehicle.
The contents of this statement may change from time to time so you may wish to check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of these changes.
All our employees are personally responsible for maintaining customer confidentiality and will do their utmost to keep all data accurate, timely and secure. We provide training and education to all employees to remind them about their obligations.
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.
If you are asked to give personal information on our pages, such as for example your name, address, phone number or email address, you will be given an opportunity to consent to how your data is used.
The information we collect includes some or all of the following:
We will use your data to provide you with the product or service you have requested.
We will, with your consent, use your data for marketing purposes, conducting surveys and providing you with information on our products or services. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here or, in relation to any marketing messages you receive, by using the unsubscribe option included in those messages.
Any personal information we have gathered will not be shared with anyone outside of our Group companies or other companies that provide us with services, including any insurance company who introduces you to us for the purposes of an insurance claim. Where you supply us your personal information, we will tell you what we plan to do with your information.
There are various ways in which we may use or process your personal information. We list these below:
Where you have provided your consent, we may use and process your information to:
We may use and process your personal information where this is necessary to perform a contract with you and to fulfil and complete your orders, purchases and other transactions entered into with us (or one of our selected partners).
We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.
Processing necessary for us to support customers with sales and other enquiries
We may process your personal information to comply with our legal requirements (for example notifications to the DVLA or if we need to respond to the Police for an enquiry).
Sometimes we will need to process your personal information to contact you if there is an urgent safety or product recall notice and we need to tell you about it.
We do not sell your information to third parties, but we do work closely with our with third party suppliers who fulfil business activities for us.
We do not sell your information to third parties. However, we may from time to time disclose your information to the following categories of companies or organisations to which we pass the responsibility to handle services on our behalf: vehicle manufacturer’s for warranty and other services, roadside assistance service providers, customer contact centres, valeting services, mobility and car hire providers, direct marketing communications agencies and consultants, market research (for our own internal purposes only) and market analytics service providers, our legal and other professional advisors for example our auditors.
We will also share your information with our insurance partners in situations where we need to pass your information to them in order to manage any request or complaint you have made to us.
We take steps to ensure that any third party partners who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is totally necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymise your information or use aggregated non-specific data sets where ever possible.
Due to the international nature of our manufacturer partners, there may be some instances where your information is processed or stored outside of the EU. In those instances, each vehicle manufacturer will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law.
There are circumstances where we share your information with our parent (or other companies within our Group) in order to fulfil orders, transactions, handle complaints or provide you with a service or information that you have requested. Please note that access is strictly limited to certain individuals who have legitimate reasons for processing the data and there is restricted access to data within our Group.
We will store the information in a secure and protected environment for as long as we believe it will better help us to understand how we can serve you and respect your wishes. However, this will be for a reasonable period and only for as long as is necessary. In addition, legislation might oblige us to store information for a certain period of time.
We do not retain personal information in an identifiable format for longer than is necessary.
If we have a relationship with you (e.g. you are a customer or the registered driver of a vehicle repaired by us), we hold your personal information for 6 years from the date our relationship ends. We hold your personal information for this period to establish, bring or defend legal claims. Our relationship may end for a number of reasons including where we have been made aware that you no longer own or drive that vehicle.
Where we have obtained your personal information following a request for information, quotation or any other information on any of our products or services, we hold your personal information for 3 years from the date we collect that information, unless during that period we form a relationship with you e.g. you have your vehicle repaired by us. We hold your personal information for this period to give us an opportunity to form a relationship with you.
The only exceptions to the periods mentioned above are where:
We may collect technical data about the type of Internet Browser and computer operating system that you use. This information does not identify you as an individual and is used only for tracking of site use. This is a technology called “cookies” which can be used to provide you with tailored information from a website. A cookie is an element of data, a file which is nothing but a line of text that a website can send to your browser, which may then store it on your system. This will help us to identify you when you return to the site and allow us to tailor content to your personal preferences. For more information about cookies, please see our Cookies Policy
You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. However, in a few cases some of our website features may not function as a result.
The Internet is not a secure system and you should always be cautious about the information you disclose whilst online as there is a risk that it could be intercepted.
You have the right as an individual to access your personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).
You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received any request.
You have the right to:
You can exercise the above rights and/or manage your information by contacting us using the details noted under 'How can you contact us?'.
If you have any queries, requests or complaints on the subject of data protection or would like to opt out of any contact or communications, please do not hesitate to contact our Data Protection Officer at the address below: -
Data Protection Officer
Ocean Automotive (Bodyshops) Limited
582-602 Ringwood Road
Telephone: 01202 724242
If you are unhappy, you have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are below:
Post: Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Call: 0303 123 1113