Frequently Asked Questions

What about my insurance company?
How many estimates do I need?
Can I get an estimate while I wait?
Do I have to use the approved repairer my insurance company is recommending?
Will I get a courtesy car?
What facilities do you have?
Do you only repair Volkswagen Group cars?
Do you repair commercial vehicles?
How can I contact you?
Where can I find you?

1. What do I do in the event of an accident?
Call the Poole Accident Repair team immediately on 01202 733866.
We will get you home, call your insurers and take care of all the details.
Ensure you exchange details with all other parties involved, including names, addresses, telephone numbers, vehicle registrations, insurance companies and policy numbers. back to top

We will provide you with a full repair estimate for the damage to your car.
Our dedicated accident management specialists will arrange for your car to be repaired at our state-of-the-art Volkswagen Group Approved repair facility.

We will deal with your insurance company and any third party on your behalf to settle the claim as quickly as possible.
We can provide you with a replacement vehicle should you need one.
All you need to do is pay us any excess on your policy and drive away your repaired car after a valet service.

Click here to find out more about our services or view our case study.

2. What about my insurance company?
We will inform your insurance company that you have been involved in an accident and will be making a claim. We will then help you complete the claim form and chase insurers to settle your claim as quickly as possible.

It is your legal right to choose which bodyshop repairs your car – you do not need to use your insurance company's recommended repairers.

Simply pay us any excess on your policy and drive away your repaired car. back to top

3. How many estimates do I need?
Although insurance companies often ask for two estimates to process a claim, only one is usually required. back to top

4. Can I get an estimate while I wait?
Yes, one of our dedicated team of accident management specialists can produce a free repair estimate, while you wait. back to top

5. Do I have to use the approved repairer my insurance company is recommending?
No, you are not required to use the repairers your insurance company recommends. back to top
It's your car. It's your choice.

6. Will I get a courtesy car?
Yes, we can provide you with a replacement vehicle should you need one, subject to availability and circumstance. back to top

7. What facilities do you have?
Poole Accident Repair is the South Coast's premier purpose-built facility for repairing VW Group vehicles.

Over £850,000 has been invested in the new facility to create two commercial ovens, complete with specialist aluminium booth, and install the latest global jig chassis repair system. back to top

We offer a comprehensive range of services, which include:

8. Do you only repair Volkswagen Group cars?
No, although we are an approved Volkswagen Group facility, Poole Accident Repair has become established over recent years as the premier place to repair any upmarket car. Our business is based on the principle of providing high-tech, high quality repairs with high levels of customer service. This has struck a chord with owners of valuable cars of all types. We have completed high quality work on Mercedes-Benz, BMW, Jaguar, Porsche, Range Rover, Lotus, TVR, Lexus, Volvo, Saab and many others. back to top

9. Do you repair commercial vehicles?
Yes. Poole Accident Repair's commercial vehicle facility provides a wide range of services to customers with light commercial vehicles and high-top vans. Not only is our commercial oven big enough to accommodate the larger vehicle, we have also installed a state-of-the-art global jig chassis repair system. We have repaired a number of Volkswagen Transporter (including the high-top version), Mercedes Sprinter and equivalent vans. back to top

10. How can I contact you?
By telephone: 01202 733866; by fax: 01202 733 899; or by email: info@pooleaccidentrepair.com. back to top
Visit our Contact Us page.

11. Where can I find you?
Our new site is located in the new Fulcrum development just off Mannings Heath Road. back to top
Click here for map & directions.