Frequently Asked Questions |
1. What do I do in the event of an accident?2. What about my insurance company?3. How many estimates do I need?4. Can I get an estimate while I wait?5. Do I have to use the approved repairer my insurance company is recommending?6. Will I get a courtesy car?7. What facilities do you have?8. Do you only repair Volkswagen Group cars?9. Do you repair commercial vehicles?10. How do I pick up a FREE Accident Kit?11. How can I contact you?12. Where can I find you?1. What do I do in the event of an accident?4 Call the Poole Accident Repair team immediately on 0870 350 2059.4 We will get you home, call your insurers and take care of all the details.4 Ensure you exchange details with all other parties involved, including names, addresses, telephone numbers, vehicle registrations, insurance companies and policy numbers.4 We will provide you with a full repair estimate for the damage to your car4 Our dedicated accident management specialists will arrange for your car to be repaired at our state-of-the-art Volkswagen Group Approved repair facility.4 We will deal with your insurance company and any third party on your behalf to settle the claim as quickly as possible4 We can provide you with a replacement vehicle should you need one4 All you need to do is pay us any excess on your policy and drive away your repaired car after a valet service.Click here to find out more about our services or view our case study.Back to top2. What about my insurance company?We will inform your insurance company that you have been involved in an accident and will be making a claim. We will then help you complete the claim form and chase insurers to settle your claim as quickly as possible.It is your legal right to choose which bodyshop repairs your car – you do not need to use your insurance company’s recommended repairers. Remember, only one estimate is needed to make a claim.Simply pay us any excess on your policy and drive away your repaired car.Back to top3. How many estimates do I need?Although insurance companies often ask for two estimates to process a claim, only one is actually required.4. Can I get an estimate while I wait?Yes, one of our dedicated team of accident management specialists can produce a free repair estimate, while you wait.5. Do I have to use the approved repairer my insurance company is recommending?No, you are not required to use the repairers your insurance company recommends.It’s your car. It’s your choice.6. Will I get a courtesy car?Yes, we can provide you with a replacement vehicle should you need one, subject to availability and circumstance.Back to top7. What facilities do you have?Poole Accident Repair is the South Coast's premier
purpose-built facility for repairing VW Group vehicles.
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